The consultancy model!30 November 2012
On a number of occasions I have been asked how does CPC's consultancy model work - it became apparent that functions we take for granted in-house are alien to some of our clients and other business partners.
Although our business model is straightforward, it is the practical application and attention to detail that makes all the difference.
Communication: the core skill of a consultant is to communicate effectively with an array of stakeholders, be it through chairing meetings, facilitating workshops, delivering presentations or preparing progress reports.
People: our most valued asset, require regular performance and development management. A consultancy must provide a framework for its people to operate, hold them to account for delivery and develop technical and management skills.
Marketing: the lifeblood of a consultancy. The ability to network with new and existing clients, raise the company profile and submit compelling proposals is essential. The balance between revenue forecasts and strike rates will determine the required level of pipeline activity.
Service excellence: on securing new commissions the mobilisation of high calibre teams and provision of quality services and outputs is paramount - the old adage of "you are only as good as your last job" applies to every project and assignment.
Above all else -
Client care: it is crucial to develop a thorough understanding of our clients' businesses, build relationships based on trust and respect, exceed expectations and become the consultancy of choice.